Frequently Asked Questions

How do I track my shipment?

Enter your tracking number in the tracking form on our homepage or on the Track Shipment page. You will see the current status, the full event history, the estimated delivery date and the route on a map. No account is needed.

Where do I find my tracking number?

Your tracking number is included in your booking confirmation and printed on your shipment label and receipt. It usually looks like DJL-2026-000001.

Why can’t my tracking number be found?

Check that the number is complete and typed correctly — dashes and spaces are optional. A newly booked shipment can take a short time to appear. If it still cannot be found, contact us with your booking details.

How often is tracking information updated?

We record an update at each operational milestone, such as pickup, departure, arrival at a hub, customs clearance, out for delivery and delivery.

Which transport modes do you offer?

We arrange ocean freight (FCL and LCL), air freight and road transport, and we combine them for door-to-door shipments when that is the best route for your cargo.

How are shipping costs calculated?

Prices depend on the transport mode, route, weight or volume, and extra services such as insurance or customs clearance. Request a quote with your cargo details and we will send an all-in price.

Do you handle customs clearance?

Yes. We coordinate import and export declarations with licensed customs brokers. Send us your commercial invoice and packing list and we take care of the rest.

What documents do I need for international shipping?

At a minimum a commercial invoice and a packing list. Depending on the goods and destination, a certificate of origin, licence or other certificate may be required. We check your documents before departure.

Is my shipment insured?

Carrier liability applies under the relevant international conventions. For valuable cargo we recommend additional cargo insurance, which we can arrange on request.

What happens if the recipient is not available?

The carrier will attempt delivery again or contact the recipient to arrange a new time. Our team keeps you informed and helps arrange redelivery if needed.